Return Policy

# SterlingLuxe Jewelry Policies  

## Returns & Exchanges  

### 🛍️ Our Promise  
We stand behind every piece’s quality and craftsmanship. Not 100% in love? We’ll help you find the perfect match.  

### 📦 Return Eligibility  
✅ **Timeframe**: 30 days from delivery date  
✅ **Condition**: Unworn, undamaged, with original packaging and tags  
✅ **Process**:  
1. Email **linxing1002@gmail.com** with order number and product photos  
2. Receive prepaid return label via **YunExpress**  
3. Refund issued within **5** business days  

### 🔄 Exchanges (Recommended)  
85% of customers find their perfect fit through exchanges:  
- Size adjustments  
- Metal tone changes (gold/rose gold/silver)  
- Pearl size variations  

### ❌ Non-Returnable Items  
- Custom engraved pieces  
- Final sale items (marked **"SALE FINAL"**)  
- Worn/damaged jewelry  

### 🌍 International Returns  
- Return shipping fee: $15 deducted from refund  
- EU customers: 14-day legal withdrawal right applies  

### ⚠️ Damaged/Defective Items  
- Report within **7** days with photos/video  
- Free expedited replacement  

### 💍 Special Cases  
- Engagement jewelry: 45-day return window  
- Holiday gifts: Include gifter’s email  

### 📍 How to Initiate  
1. Contact **linxing1002@gmail.com**  
2. Follow return instructions  
3. Track package via **YunExpress**  

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**Policy Last Updated: 2025/3/10